Truelove Pet

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cozzy Customs’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Cozzy Customs’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 16 657 674 532. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Last Updated: 09/04/2025

Cozzy Customs ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, in compliance with Australian Consumer Law and Google Merchant requirements.

1. Information We Collect

We may collect and store the following types of information:

• Personal Information: Name, contact details (email, phone number), and address.

• Order Information: Purchase history and transaction details.

• Account Information: Login credentials, preferences, and account settings.

• Technical Data: IP address, browser type, device details, and cookies.

• Marketing & Communications Data: Preferences for receiving marketing materials.

2. How We Use Your Information

We collect personal information for the following purposes:

• Order Processing: To fulfill your orders, process payments, and provide tracking details.

• Customer Support: To respond to inquiries, process returns, and resolve issues.

• Marketing & Promotions: To send promotional offers, newsletters, and updates (with your consent).

• Website Improvements: To analyze website traffic and enhance user experience.

• Legal & Security Compliance: To comply with Australian laws, prevent fraud, and ensure secure transactions.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your details with:

• Shipping & Courier Partners to deliver your orders.

• Payment Providers for transaction processing.

• Marketing & Analytics Services (only with consent) to improve our offerings.

• Legal Authorities if required by law or to protect our rights.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we encourage you to take necessary precautions when using our website.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These include:

• Essential Cookies for website functionality.

• Analytical Cookies to understand website traffic.

• Marketing Cookies for personalized promotions.

You can manage cookie preferences via your browser settings. Disabling cookies may affect certain website features.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content. We encourage you to review their policies before providing any personal information.

7. Your Rights & Choices

Under Australian Consumer Law, you have the right to:

• Access & Update Your Information by logging into your account or contacting us.

• Opt-Out of Marketing Communications via the unsubscribe link in emails or by contacting us.

• Request Data Deletion where legally permissible.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Cozzy Customs
Email: admin@cozzycustoms.com.au
Phone: +61 435 202 062

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.