Shipping

Shipping all products from Melbourne, Cozzy Customs is continuously working with multiple couriers to provide the most efficient delivery services at the most reasonable price. Please find some information below on some of our Primary Couriers used.

AUSTRALIA POST

Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).

Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is to keep you aware of Australia Post’s expected delivery time.

Sending parcels within the same state

Sending parcels to other states

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

IGX

Items with lengths over 100cm or weights over 21.99kg may be dispatched with IGX.

When your order is dispatched, you will be given a consignment number.

You can use the number to track your order at the IGX Website.

4PX EXPRESS

Items that weigh 22kg or less may be dispatched with 4PX Express.

When your order is dispatched, you will be given a consignment number.

You can use the number to track your order at the 4PX Express website.

ALLIED EXPRESS

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.

Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.

TOLL

Parcels weighing less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you

to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.

If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

The item will be returned to the depot if the delivery is missed. Our customer service

team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from one of our warehouse (usually 1 -2 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our Customer Service team.

Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centre can dispatch all goods efficiently at all times.